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FAQ (a.k.a. Terms & Conditions)

Because the catalog has been out of print for years now, prices and options have changed, and many products may no longer be available. If you are using an old catalog for reference, please be aware that prices and product information on our website supersede everything in the catalog.

We love happy customers! We have a 99% customer satisfaction success rate. We apologize in advance if you happen to find yourself in the 1%! If at any time, for any reason, you’re not completely happy with something you’ve purchased from us, please let us know—we’ll do whatever we can to make it right. We really will! However — please remember that we are real people on the other end of the phone line, or reading your e-mail message. We understand frustration, but please be nice. If you are mean or rude, then we are going to be less likely to want to help you.

Our Mistakes — Unfortunately mistakes happen sometimes. If it’s our mistake, or our supplier’s mistake, we’ll absolutely make it right at our expense. Just contact us as soon as possible after receiving your order and discovering the mistake, and we’ll figure out how to handle it. If you need to return or exchange something as a result, we’ll even cover the shipping.

Your Mistakes — If the mistake was yours, then we’ll still absolutely do what we can to help you make it right. (Remember, we want happy customers!) But there are some limitations, depending on what you ordered. Our stuff is divided into four categories — stock, special-order, custom-order, and clearance. Please keep reading the product categories below for specific return/exchange policies.

We specialize in special-order products. We offer stuff you can’t find anywhere else. But if you are used to ordering stuff and having it delivered two days later, you’ll need to have the patience of a saint when you order special-order items! In general, special-order items take 3–12 weeks for delivery! Please see individual product descriptions for more accurate estimates. What happens if you get tired of waiting? Please see I’m Tired of Waiting! below.

Our policy (in general) is to ship your complete order once all items you have ordered are in-stock. Please contact us if you need any part of your order immediately, and we can ship a partial order of in-stock items.

So what is a special-order item? This is stuff that we have special-ordered just for you. With hundreds of clans and tartans to choose from, it could be years before someone else orders the exact same thing as you. For this reason we cannot accept returns, or issue refunds for special-order items once the item is already on its way to us from our supplier. We don’t want you to be unhappy with your purchase, so please be sure that you have carefully considered your options before placing your order!

Our goal is to make ordering as stress free and enjoyable as possible for you. We know it’s a big commitment to spend hundreds of dollars on a custom-made item. The last thing you need to worry about is whether or not it will fit you like it should. So, to put you at ease, we are willing to guarantee your kilt (or jacket, or boots, etc.) will fit!

So you read all this stuff before placing your order, you thought you measured carefully, and something still got screwed-up? Contact us within 30 days of receiving your order (sooner is better), and here’s what we’re going to do for you:

Kilts and Kilted Skirts — We will alter your kilt or kilted skirt to fit for free. (If you would like to have your item altered by a local tailor instead, we’ll reimburse you up to $25 if provided a receipt.) We’ll hem it if necessary, and we’ll move straps and buckles up to 2 inches larger or 4 inches smaller. If we decide that your item can’t be corrected by these efforts, we’ll order a new kilt or kilted skirt for you. If the mistake was yours, you’ll need to cover shipping charges to and from. Limit 1 free remake per customer per lifetime (unless the mistake was ours).

Also, if the correct size you need requires an upcharge, you’ll be responsible for paying the difference. For example, if you ordered a premium kilt with a 45 inch hip, and you actually need a 46+ inch hip (+ $40), you’ll need to pay the extra $40.

Jackets and Vests — If a sizing error can be corrected by a local tailor, we’ll reimburse you up to $25 if provided a receipt. Otherwise return it to us and we will order you a replacement. If the mistake was yours, you’ll need to cover shipping charges to and from.

Footwear — We’ll be happy to exchange footwear due to fit or sizing issues, including special-order items. Footwear must be in new condition. You’ll need to cover shipping charges to and from (unless the mistake was ours). Please also keep in mind that you may need to wait for the shipment if the size you need is not in stock.

Steve hates it when mystery packages arrive! To be properly credited, please include a copy of your invoice or invoice number, and a note explaining your reason for the return to the address below.

The Celtic Croft
Return/Exchange
5001 Edinbrook Ter #43337
Brooklyn Park, MN 55443-4217

Sales tax will be calculated automatically as you check-out. Minnesota residents will pay sales tax. And due to recently passed internet tax laws, residents of a few other states will pay sales tax as well. Individual states can now require their residents to pay sales tax on online purchases. Only a few states have opted-in so far, but that list is growing rapidly. In Minnesota, everything is taxable except food, tartan products, and clothing items (including kilts). Other states vary. Our super-smart automatic tax calculator knows what is taxable in your state, and is updated regularly.

Our credit card processor charges all orders in full when they are placed. When it comes to special-order, custom-order, and out-of-stock items, many prefer it this way for budgeting purposes. (For example, you might prefer the money to be gone now, rather than worry about whether or not it will be available when your order is ready to ship.) However, if you would prefer not to pay in full at the time you place your order, you can select the “Payment Arrangement By Phone” option at checkout. Then give us a call with your credit card information. If you choose this option, then for special-orders and custom-orders we can charge a 50% deposit instead, and the remaining 50% when we are preparing your order for shipment. If you choose this option for out-of-stock items, we’ll need to contact you for payment information before we ship your order.

There are sometimes unavoidable delays in restocking our most popular stock items. We will ship back-ordered items to you as soon as we receive them. We will let you know if your stuff is on back-order, and we’ll give you our best guess when it’s due in. (We don’t like waiting for stuff any more than you do!) If you get tired of waiting, you are welcome to cancel your order at any time for a full refund on any stock items that have not been shipped yet. See I’m Tired of Waiting! below for more interesting options.

Everything that isn’t described as special-order, custom-order, or clearance. This is stuff we keep in stock and it’s generally no big deal if you need to return or exchange it. Just send it back to the address below within 90 days of receiving your order, and let us know if you would like an exchange, store credit, or a refund. You’ll need to cover shipping charges to and from. Please allow up to 30 days for refunds to be processed.

We specialize in custom-made products. We offer stuff you can’t find anywhere else. But if you are used to ordering stuff and having it delivered two days later, you’ll need to have the patience of a saint when you order custom-made items! In general, custom-order items take 6–16 weeks for delivery! Please see individual product descriptions for more accurate estimates. What happens if you get tired of waiting? Please see I’m Tired of Waiting! below.

Our policy (in general) is to ship your complete order once all items you have ordered are in-stock. Please contact us if you need any part of your order immediately, and we can ship a partial order of in-stock items.

So what is a custom-made item? This is stuff that is custom-made just for you. It has been made to your measurements and specifications. With hundreds of clans and tartans to choose from, it could be years (or never!) before someone else orders the exact same thing as you. For this reason we cannot accept returns, or issue refunds for any custom-order item after it is already in production. We don’t want you to be unhappy with your purchase, so please be sure that you have carefully considered your options and measured correctly before placing your order!

You want to return clearance stuff? Really??? Clearance stuff is on clearance because we want to get rid of it. We don’t want it back. If you’ve found yourself stuck with a poorly conceived purchase, please consider gifting or donating the items to a worthy cause. If you’re that guy not reading this stuff right now, and you return your clearance stuff anyway, one of several things will happen—depending on the whims of the shipping and receiving department: 1) They might just slap a “return to sender” label on the package and return the love. 2) They might spin the wheel of refunds (we don’t have one yet, but we’re going to get one) and let fate decide how much store credit you will receive. 3) We will consider the shipment a gift (you may or may not receive a thank you card). No really. We don’t accept returns of clearance merchandise. (Unless we made a mistake, of course.)

So what happens if you are tired of waiting for your back-ordered, special-order, or custom-order item? Unless you are expecting a child, 16 weeks is a long time to wait for anything. And it’s the outside limit we have set for all potential wait times. If we don’t have your item(s) in-hand within 16 weeks of your order date, you have a couple of options. 1) You can continue to wait and we’ll give you 5% off each item you are still waiting for. 2) You can cancel your order for a full refund of unsent items, and we’ll give you a 5% store credit to use on your next order.

The Celtic Croft, Inc. assumes no responsibility for injury, damage or loss incurred by use of any of our products. You (the buyer) are responsible for following all of your local, state and federal laws and/or statutes. We cannot sell weapons (anything with a blade), whether replica or live steel, to anyone under the age of 18. If you purchase from us it implies that you agree to these terms. Basically, please be safe, and don’t do anything that will get you into trouble!

In a broader sense, this is an “all products” disclaimer. For example, if you manage to injure yourself with a sporran, we’re not responsible for that either.