Custom Orders & Personalization FAQ
Q: Can I customize the length of a kilt hose or flashes?
A: Kilt hose and flashes are generally standard sizes, but some products offer size options. Contact us to discuss custom fitting needs.
Q: Can I request custom embroidery or personalization on an item?
A: Yes, we offer personalization on select items such as sashes, kilts, or sporrans. Let us know what you're looking for and we’ll let you know if it’s possible.
Q: Can I request a tartan mask to match my outfit?
A: While we don’t list tartan masks on the site, we can often make them by request using leftover tartan fabric. Contact us for availability.
Q: Can I request a kilt with a special pleating pattern?
A: Yes. We offer pleating to the sett or stripe, and can sometimes do box pleats by request. Let us know your preference when ordering.
Q: Can I request a non-standard fringe direction on a sash or shawl?
A: Yes. We can usually accommodate special fringe requests. Include your preference in the order notes or contact us to confirm.
Q: Can I request a tartan pattern for an item that's not listed in that tartan?
A: In many cases, yes. If fabric is available, we can often make an item in your preferred tartan even if it’s not shown on the product page.
Q: Can I order a sporran with a specific fur or tassel color?
A: We may be able to accommodate special requests depending on inventory. Contact us with your preference and we’ll confirm availability.
Q: Do you offer clan crest items for every Scottish clan?
A: We offer clan crest items for over 300 clans. If yours isn’t listed, contact us — we may be able to source it or offer a generic crest option.
Q: Can I get a clan crest added to a tie, flask, or glass?
A: Yes. We offer many items with clan crests, and some can be customized on request. Let us know what you’d like to personalize.
Q: Can I order a gift set with a clan crest?
A: Yes. We offer several clan crest gift sets including flasks, glasses, and quaichs. Contact us if you’d like to create a custom set.
Q: What if my clan name has multiple spellings?
A: We can often help find your crest under alternate spellings. Contact us with any family variations and we’ll check availability.
Q: Can I order items with a crest for a sept or associated name?
A: Yes. Many surnames are affiliated with major clans. Contact us with the name and we’ll check if it’s associated with a known clan crest.
Q: How far in advance should I place an order for a wedding or event?
A: For custom items, we recommend ordering at least 10–12 weeks in advance. For in-stock items, 2–3 weeks is usually sufficient, depending on shipping time.
Q: How much time do I need for a custom kilt before my wedding?
A: We recommend ordering at least 10–12 weeks in advance for custom kilts. Rush orders may be possible depending on the tartan.
Q: Can I request additional fringe on a shawl or fly plaid?
A: Yes, we can often customize fringe length or placement. Include your request in the order notes or contact us for a custom quote.
Q: Is it possible to order matching items in the same tartan (e.g., kilt, sash, tie)?
A: Yes, we can often coordinate matching items in the same tartan. Availability may depend on the tartan and fabric type.
Q: Can you make an accessory to match a kilt I already own?
A: Yes, if you can identify the tartan or provide a fabric sample, we can usually match it for accessories like sashes, ties, or flashes.
Q: Can you add a clan crest to an item that doesn’t show one online?
A: In many cases, yes. If the item can accommodate a crest and your clan is available, we may be able to customize it for you. Contact us for availability.
Q: How soon can I receive a made-to-order item?
A: Delivery for made-to-order items depends on fabric availability and production schedules. Standard turnaround is 8–10 weeks, but rush orders may be possible.