Ordering & Checkout FAQ
Q: Can I apply a discount code after placing an order?
A: Discount codes must be applied at checkout. If you forgot to enter one, contact us right away and we may be able to assist before the order is processed.
Q: Can I place a group order for a wedding party?
A: Yes, we handle group orders frequently. Contact us with your details and we’ll help coordinate sizing, timing, and discounts.
Q: Do you charge sales tax?
A: Sales tax is charged only for orders shipped to Minnesota. Other locations are tax-free unless required by law.
Q: Can I use a store credit or gift certificate during checkout?
A: Yes. You can enter a gift certificate or store credit code during checkout, or contact us if you need help applying it.
Q: Can I change my payment method after submitting an order?
A: If your order hasn’t been processed, we may be able to change the payment method. Contact us as soon as possible.
Q: How do I apply a store credit I received by email?
A: Store credit codes can be entered during checkout in the discount/gift code box. Contact us if you have trouble applying it.
Q: Can I update the shipping address after placing an order?
A: If your order hasn’t shipped yet, we can usually update the address. Contact us immediately to request a change.
Q: Do you accept PayPal or Apple Pay?
A: We accept PayPal. Apple Pay availability depends on your browser and device. You’ll see compatible options at checkout.
Q: Can I order now and delay shipping until a future date?
A: Yes. Include your preferred ship date in the order notes or contact us directly after placing your order.
Q: Can I edit my order after it’s been placed?
A: If your order hasn’t been processed or shipped, we can usually make changes. Contact us right away to request updates.
Q: Can I place an order now and pay later?
A: We require payment at the time of checkout. We do not offer "buy now, pay later" financing at this time.
Q: Can I split an order into multiple shipments?
A: By default, we ship complete orders together. If you want items shipped separately, contact us and we’ll provide a quote for split shipping.
Q: Can I save items in my cart for later?
A: Items in your cart may remain for a limited time, but availability isn’t guaranteed. We recommend creating an account to save a wishlist or cart.
Q: Can I get an invoice or printed receipt with my order?
A: Yes. A printed receipt is included with each order, and you’ll also receive a digital copy by email after checkout.
Q: Can I use multiple discount codes on one order?
A: Our system only allows one discount code per order. Choose the best offer that applies or contact us with questions.
Q: Will I receive a confirmation after placing my order?
A: Yes. You’ll receive an order confirmation email immediately after checkout. If you don’t see it, check your spam or promotions folder.
Q: Can I request that my order be gift wrapped?
A: We do not currently offer gift wrapping, but we’ll pack your order neatly. You may include a gift message at checkout.
Q: Can I place an order over the phone instead of online?
A: For accuracy and security, we process all orders through our website or by email. We're happy to assist with any questions before you place your order.
Q: Do you charge VAT or customs fees for international orders?
A: We don’t collect VAT or customs fees. International buyers may be responsible for duties and taxes upon delivery, depending on local regulations.
Q: Can I cancel my order after it’s placed?
A: If your order hasn’t entered production or shipped, we can usually cancel it. Contact us immediately to request cancellation.
Q: Can I add something to my order after it’s placed?
A: If your order hasn’t been processed or shipped, we can often add items. Contact us as soon as possible to check availability.
Q: Do you accept checks or money orders?
A: We accept credit cards, PayPal, and other online payments. We do not accept paper checks or money orders.
Q: Can I get a bulk discount for a group order?
A: Yes. We offer discounts for groups such as wedding parties, pipe bands, or reenactment groups. Contact us with details for a quote.
Q: Can I get a custom invoice for my organization or group?
A: Yes. We can provide a custom invoice for bulk or institutional orders. Email us with your request and details.
Q: Can I change the delivery address after ordering?
A: If your order hasn’t shipped, we can update your shipping address. Contact us right away with the new address.
Q: Can I pay with PayPal?
A: Yes. We accept PayPal as a payment method during checkout.
Q: Can I change the tartan I selected after placing my order?
A: If the item hasn’t gone into production, we can usually change the tartan. Contact us immediately to request the update.
Q: Can I include a note or gift message with my order?
A: Yes. You can leave a gift message or special note during checkout. It will be printed on the packing slip.
Q: Can I get a copy of my invoice?
A: Yes. A digital invoice is emailed with your order confirmation, and we can resend or print one for you upon request.
Q: Can I apply my gift certificate or store credit online?
A: Yes. During checkout, enter your gift certificate or credit code in the appropriate box. Contact us if you need help locating your balance.
Q: Can I pre-order an item that’s temporarily out of stock?
A: Yes. Many out-of-stock items can be pre-ordered. We’ll provide an estimated delivery timeframe when you order.
Q: Can I order by email instead of through the website?
A: Yes. We can manually invoice you for an order placed by email. Let us know what you'd like to purchase, and we’ll help you through the process.
Q: Can I pay with a credit card over the phone?
A: For security, we process all payments online or through emailed invoices. We do not accept credit card numbers by phone.
Q: Can I change the name or address on my order receipt?
A: Yes. Contact us with the correct details and we’ll send you an updated invoice or packing slip.
Q: Can I request a custom-length tartan sash?
A: Yes. We can often customize the length of sashes upon request. Contact us with your desired length for availability and pricing.
Q: Can I place a rush order for a gift?
A: Yes. If you need something by a specific date, contact us and we’ll do our best to prioritize or recommend in-stock options.
Q: Can I use more than one promo code on my order?
A: Only one promo code can be used per order. Choose the one with the best discount or contact us for assistance.
Q: Can I request a specific tartan for a future release?
A: Yes. We welcome tartan requests and keep them in mind when expanding our offerings. Let us know what you're looking for!
Q: Can I get help placing a large or complex order?
A: Yes. We’re happy to assist with large orders or custom requests. Contact us with your details and we’ll guide you through the process.
Q: Can I use store credit to pay for a new order?
A: Yes. Store credit can be applied at checkout using the code provided. Contact us if you need help applying your balance.
Q: Can I split payment between two cards?
A: Yes, but not through the online checkout. Contact us directly and we can manually process a split payment.
Q: Can I pay via PayPal?
A: Yes. We accept PayPal at checkout. You can also use PayPal to pay for custom invoices we send via email.
Q: Can I place a group order for matching outfits?
A: Yes. We can coordinate group orders for weddings, pipe bands, or events. Contact us with details and we’ll help plan your order.
Q: Can I pay in installments?
A: At this time, we don’t offer installment payments directly. You may be able to use PayPal Credit or similar services at checkout.
Q: Can I use a tax-exempt certificate for my order?
A: If your organization qualifies for tax exemption, contact us before placing your order and we’ll set up your account accordingly.
Q: Can I receive an itemized invoice for my order?
A: Yes. We can email you a full itemized invoice. Contact us if you need one for reimbursement or recordkeeping.
Q: Can I request a digital gift card?
A: Yes. We offer digital gift cards delivered by email. They can be used online just like a physical gift certificate.
Q: Can I order now and ship later for a gift?
A: Yes. Just leave a note at checkout or email us your preferred ship date. We’ll schedule the shipment accordingly.
Q: Can I add a gift note to my order?
A: Yes. Include your message in the notes at checkout, and we’ll add a handwritten or printed gift note to your shipment.
Q: Can I get a quote for a large group order?
A: Yes. We’re happy to provide a quote for group orders. Please email us the items, quantities, and any customization needed.
Q: Do you offer wholesale pricing for retailers?
A: Yes. We offer wholesale pricing to qualified retailers. Contact us with your business details to apply for a wholesale account.
Q: Can I place an order by phone?
A: We handle most orders by email or online, but we can assist with phone orders in special cases. Contact us to schedule a callback.
Q: Can I change my order after placing it?
A: If your order hasn’t shipped yet, we can usually make changes. Contact us as soon as possible with your request.
Q: Do you offer bulk discounts?
A: Yes. We offer discounts for bulk orders, especially for events, bands, or societies. Contact us with details for a quote.
Q: Can I get a printed receipt with my shipment?
A: Yes. Orders typically include a printed packing slip. If you need a formal receipt or invoice, just let us know.
Q: Can I add an item to my order after it’s been placed?
A: If your order hasn’t shipped, we can usually add items. Contact us promptly with your request.
Q: Can I apply multiple discount codes to one order?
A: Our system allows only one discount code per order. Choose the one that gives you the best value.
Q: Do you accept Apple Pay or Google Pay?
A: Currently, we do not accept Apple Pay or Google Pay. We accept major credit cards, PayPal, and other standard online payment methods.
Q: Do you offer price adjustments if an item goes on sale?
A: If you purchased recently and the item is now on sale, contact us—we may be able to offer store credit for the difference.
Q: Do you offer back-in-stock notifications?
A: Yes. If an item is out of stock, you can request a notification. We’ll email you when it becomes available again.
Q: Do you offer gift wrapping?
A: We don’t currently offer formal gift wrapping, but we can include a gift note and package items neatly for presentation.
Q: Can I request a hold on processing my order?
A: Yes. If you’d like us to delay production or shipment, include a note at checkout or email us after ordering.
Q: How can I pay using store credit?
A: Store credit is issued as a code that you can enter at checkout like a gift card or discount code.
Q: Can I split my order into multiple payments?
A: We don’t offer installment plans directly, but you can use PayPal Pay Later or a similar service during checkout.
Q: Do you offer gift certificates?
A: Yes. You can purchase digital gift certificates in various amounts. They are emailed directly to the recipient or to you for gifting.
Q: Do you charge sales tax?
A: Sales tax is charged only for orders shipped to Minnesota. Other locations are tax-free unless required by law.
Q: Can I get a printed invoice for my order?
A: Yes. Let us know if you need a formal invoice and we’ll include one with your shipment or email a PDF copy.
Q: Can I pay with a business or organization check?
A: Yes. We accept business checks for group or institutional orders. Contact us before ordering to arrange payment.
Q: Can I get help building a full outfit?
A: Absolutely. We’re happy to help you put together a complete outfit for weddings, events, or everyday wear. Email us with your needs.
Q: Can I request a clan not listed on your website?
A: Yes. Contact us with your clan name and we’ll check with our suppliers to see if we can source it for you.
Q: Can I place an order by phone?
A: We handle most orders by email or online, but we can assist with phone orders in special cases. Contact us to schedule a callback.
Q: Can I use a discount code on a rental?
A: Most discount codes apply only to purchases, not rentals. Check the code’s terms or contact us with questions.
Q: Can I place a custom group order for an event?
A: Yes. We work with groups for weddings, pipe bands, and events. Contact us with your group’s needs for a quote and timeline.
Q: Can I get a copy of my receipt emailed to me?
A: Yes. Contact us and we’ll resend your receipt or provide a digital invoice for your order.
Q: Do you accept international credit cards?
A: Yes. We accept major credit cards from international customers. Currency conversion is handled by your bank or card issuer.
Q: Can I change my shipping address after ordering?
A: If your order hasn’t shipped yet, we can update the shipping address. Contact us right away to request a change.
Q: Will I receive confirmation of my order?
A: Yes. A confirmation email is sent automatically after checkout. Check your spam folder if you don’t see it.
Q: Can I get a copy of my rental invoice for reimbursement?
A: Yes. We’re happy to provide a detailed invoice or receipt for rentals if needed for reimbursement purposes.
Q: Can I change items after placing my order?
A: If the order hasn’t entered production or shipped, we can usually make changes. Contact us quickly to request edits.
Q: Can I use more than one discount code at checkout?
A: Our checkout system allows only one discount code per order. Choose the code with the best value for your purchase.
Q: Do you offer gift messages?
A: Yes. You can include a gift message during checkout and we’ll add it to the package.
Q: Can I reorder a past purchase?
A: Yes. If you need help finding your previous order or reordering the same item, contact us and we’ll assist.
Q: Do you accept PayPal?
A: Yes. PayPal is available as a payment option at checkout.
Q: Can I add a note or special request to my order?
A: Yes. There is a box at checkout for notes or instructions. You can also email us with any requests.
Q: Do you charge extra for customizing an item?
A: Some customizations may incur additional fees, especially on made-to-order items. We’ll notify you in advance if that applies.
Q: Can I order tartan samples before buying a kilt?
A: Yes. We offer swatches for most tartans so you can preview fabric and color before placing a custom order.
Q: Can I request to have my order held until a specific date?
A: Yes. Just let us know your requested ship or delivery window at checkout or by email.
Q: Can I order now and ship later?
A: Yes. You can place your order and request a delayed ship date. Let us know your timing during checkout or by email.
Q: Can I combine multiple orders into one shipment?
A: If your orders haven’t shipped yet, we can usually combine them. Contact us as soon as possible to request combined shipping.
Q: Do you offer order tracking?
A: Yes. Once your order ships, we’ll email a tracking link. You can also view it in your order history if you have an account.
Q: Do you accept Amazon Pay or Apple Pay?
A: We currently accept major credit cards, PayPal, and Shop Pay. Amazon Pay or Apple Pay may be supported in the future.
Q: Do you offer volume discounts for schools or groups?
A: Yes. Contact us with your group’s needs and we’ll provide a quote with bulk pricing or discounts.
Q: Can I edit my billing address after placing an order?
A: Yes. Contact us if you need to update your billing address for receipt or payment records.
Q: Can I add more items to an existing order?
A: If your order hasn’t shipped yet, we may be able to combine items. Contact us quickly and we’ll do our best to help.
Q: Can I check out without creating an account?
A: Yes. You can check out as a guest. Creating an account allows you to track orders and view your history.
Q: Do you charge sales tax?
A: Sales tax is charged only for orders shipped to Minnesota. Other locations are tax-free unless required by law.
Q: Do you keep my credit card on file?
A: No. For security, we do not store your credit card information. All payments are processed securely at checkout.
Q: Can I pay over the phone?
A: For security reasons, we do not take payments over the phone. Please place your order securely through our website.
Q: Can I request a specific tartan not listed on your website?
A: Yes. Contact us with the tartan name. We may be able to source it or recommend a close match.
Q: Can I place an order by email?
A: For accuracy and security, we recommend placing orders through our website. We’re happy to assist by email if needed.
Q: Can I apply a discount after placing an order?
A: Discounts must be applied at checkout. Contact us right away and we may be able to adjust it manually before shipping.
Q: Can I place a rental order online?
A: Yes. You can place rental orders directly on our website. We recommend booking at least 6–8 weeks in advance.
Q: Can I get a discount if I’m part of a Clan organization?
A: Yes. We offer discounts for members of many Clan societies and bands. Contact us or check our Affiliate Program page for details.
Q: Can I request a paper invoice with my order?
A: Yes. Let us know at checkout or by email if you need a printed invoice included in your shipment.
Q: Do you offer payment plans or financing?
A: At this time, we do not offer payment plans. Full payment is required at checkout.
Q: Do you send email confirmations for orders?
A: Yes. You’ll receive a confirmation email after placing your order, and a follow-up when it ships.
Q: Can I request gift wrapping?
A: We do not currently offer gift wrapping, but most items are packed neatly and can include a gift note by request.
Q: Can I save my cart for later?
A: Yes. If you have an account and are logged in, your cart should be saved automatically. You can also use the wishlist feature.
Q: Can I get a discount code for my first order?
A: We sometimes offer first-order discounts through our email newsletter. Sign up to receive current promotions.
Q: Will my order include a receipt?
A: Yes. All orders include a packing slip. If you need a formal invoice, let us know and we’ll email one.
Q: Can I combine multiple orders into one shipment?
A: If your orders haven’t shipped yet, we can usually combine them. Contact us as soon as possible to request combined shipping.
Q: Can I pre-order an out-of-stock item?
A: In most cases, yes. Contact us to reserve the item, and we’ll let you know the expected ship date.
Q: Can I receive a gift receipt?
A: Yes. Let us know when ordering and we’ll include a gift-friendly packing slip with no prices shown.
Q: Can I request no pricing be shown for a gift order?
A: Yes. Let us know it’s a gift and we’ll exclude pricing from the packing slip.
Q: Do I need a return authorization?
A: No formal authorization is required, but please contact us first so we can ensure proper processing and tracking of your return.
Q: Do you offer tartan neckties for kids?
A: Yes. We offer child-size tartan neckties in select patterns. Contact us with the tartan name and child’s age for options.
Q: Can I request expedited shipping for faster delivery?
A: Yes. You can select expedited shipping at checkout or contact us directly if you need faster service.
Q: Can I use store credit to pay for a new order?
A: Yes. Store credit can be applied at checkout using the code provided. Contact us if you need help applying your balance.
Q: Can I return a belt buckle if it doesn’t fit my belt?
A: Yes, as long as it’s unused and within our return period. Contact us to arrange an exchange or return.
Q: Are all tartans available in all product types?
A: Not all tartans are available in every product or fabric type. Contact us to confirm availability for the item you’re interested in.
Q: Can I get a refund if I ordered the wrong item?
A: Yes, if the item is unused and within our return window. Contact us to start the return process.
Q: Do you offer kilt hose in wide calf sizes?
A: Yes. We carry kilt hose with a generous stretch and some wide-calf options. Contact us with your calf measurement if you’re unsure.
Q: Do you offer tartan fabric remnants or scraps?
A: Yes. We often have small tartan remnants or off-cuts available. Contact us for current availability.
Q: Can I add an item to my order after it’s been placed?
A: If your order hasn’t shipped, we can usually add items. Contact us promptly with your request.
Q: Can I request a clan not listed on your website?
A: Yes. Contact us with your clan name and we’ll check with our suppliers to see if we can source it for you.
Q: Can I upgrade my shipping method after ordering?
A: If your order hasn’t shipped yet, we can usually upgrade the shipping. Contact us as soon as possible with your request.
Q: Can I add an item to my order after it’s been placed?
A: If your order hasn’t shipped, we can usually add items. Contact us promptly with your request.
Q: Can I get help placing a large or complex order?
A: Yes. We’re happy to assist with large orders or custom requests. Contact us with your details and we’ll guide you through the process.
Q: Can I place an order over the phone or by email?
A: For security reasons, we only accept orders placed through our website. If you need help placing an order, we’re happy to guide you through the process via email.