Policies & Guarantees FAQ
Q: What is your customer satisfaction policy?
A: We have a 99% customer satisfaction rate and want every customer to be happy. If you're not satisfied with your purchase for any reason, let us know and we’ll do whatever we can to make it right. Please be kind when reaching out—courtesy makes resolution easier.
Q: What happens if there is a mistake with my order?
A: If we or our suppliers made the mistake, we will make it right at our expense, including covering return shipping. Please contact us as soon as possible after receiving your order.
Q: What if I made a mistake when placing my order?
A: We will still do what we can to help, but limitations may apply depending on the product type. Our products fall into four categories—stock, special-order, custom-order, and clearance—each with different return policies.
Q: What is a special-order item and what should I expect?
A: Special-order items are made or ordered specifically for you, often in uncommon tartans or clan styles. They usually take 3–12 weeks for delivery. We cannot accept returns or issue refunds for these items once they are en route from our supplier.
Q: Do you offer a fit guarantee for custom-made items?
A: Yes! We guarantee that your kilt, jacket, boots, or other fitted item will fit. If not, and you’ve measured as instructed, contact us within 30 days. We’ll alter it or remake it if necessary (limits apply, such as 1 free remake per lifetime unless it was our error).
Q: What’s your alteration or remake policy for kilts and skirts?
A: We’ll alter your kilt or skirt for free, including hemming and moving buckles. If local tailoring is preferred, we’ll reimburse up to $25 with a receipt. If adjustments can't fix it, we’ll remake the item. Shipping charges may apply if the error was yours.
Q: What’s the policy for jackets and vests if they don’t fit?
A: You can have them altered locally and be reimbursed up to $25 with a receipt. Otherwise, return the item to us and we’ll order a replacement. If the sizing mistake was yours, you’ll need to cover shipping costs.
Q: Can I exchange footwear if it doesn’t fit?
A: Yes. Footwear, including special-order, can be exchanged if it’s in new condition. You’ll need to cover shipping both ways unless it was our mistake. Wait times may apply if the needed size is out of stock.
Q: Do you ship internationally?
A: Yes, but not directly. We’ve partnered with Shipito.com, a U.S.-based forwarding service that provides you with a U.S. address. This saves you money and improves delivery reliability.
Q: How do I return or exchange an item?
A: Include a copy of your invoice or the invoice number and a note explaining the reason for the return. Ship it to:
The Celtic Croft
Return/Exchange
8321 Westwood Rd
Brooklyn Park, MN 55444
Q: How is sales tax calculated?
A: Sales tax is calculated at checkout. Minnesota residents pay tax on most items except food, tartan products, and clothing. Tax laws vary by state and our system is updated regularly to reflect them.
Q: When is payment charged?
A: Orders are charged in full at checkout. However, you may choose “Payment Arrangement By Phone” to place a 50% deposit on special/custom orders and pay the balance before shipping.
Q: What happens with back-ordered items?
A: We’ll notify you if any item is back-ordered and give our best estimate on delivery. You can cancel at any time for a full refund of unshipped stock items.
Q: Can I return a stock item?
A: Yes. Stock items may be returned or exchanged within 90 days of receipt. You are responsible for shipping both ways. Please include a note specifying whether you want a refund, exchange, or store credit.
Q: Can I return a custom-made item?
A: No. Custom-made items are crafted specifically to your measurements and specifications. We cannot accept returns or issue refunds once they’re in production.
Q: Can I return clearance items?
A: No. Clearance items are final sale. If returned, they may be refused, partially credited at our discretion, or considered a gift. Exceptions apply only if we made a mistake.
Q: What if I’m tired of waiting for a delayed item?
A: If we don’t have your item within 16 weeks, you can either:
1) Continue waiting and receive a 5% discount on each pending item, or
2) Cancel for a full refund of unsent items and receive a 5% store credit toward your next order.
Q: What is your policy on weapons and product safety?
A: We are not liable for injuries or damages caused by our products. Buyers must follow applicable laws. We cannot sell bladed items to anyone under 18. Use all products responsibly.