Shipping & Delivery FAQ
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping rates and delivery times vary depending on location and selected service.
Q: Can I request a specific delivery method (like UPS or USPS)?
A: Yes, you can request a preferred shipping carrier at checkout or by contacting us after placing your order. We’ll do our best to accommodate your request.
Q: Can I have my order shipped to a PO Box?
A: Yes, we can ship to PO Boxes via USPS. Some carriers like UPS may not deliver to PO Boxes, so choose USPS at checkout if needed.
Q: What are your express shipping options?
A: We offer expedited shipping via UPS and USPS. Contact us for a quote if you need guaranteed delivery by a specific date.
Q: Do you ship to APO/FPO addresses?
A: Yes, we ship to military APO and FPO addresses via USPS. Be sure to enter the full address as required for military delivery.
Q: When will I receive tracking information?
A: We send tracking info by email once your order ships. If you don’t receive it, please check your spam folder or contact us directly.
Q: Can you ship to Canada or overseas?
A: Yes, we ship internationally. Duties and customs fees may apply depending on your location and order contents.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions. Otherwise, rates are based on your location and order weight.
Q: How do I know when my order has shipped?
A: You’ll receive an email with tracking information once your order ships. Be sure to check spam or promotions folders if you don’t see it.
Q: Do you offer Saturday delivery?
A: Saturday delivery may be available for certain UPS shipments. Contact us to request this upgrade before placing your order.
Q: Can I have my order shipped to a hotel or event venue?
A: Yes, we can ship to hotels or event venues. Be sure to include the complete address, contact name, and any special instructions for delivery timing.
Q: Will I get a notification when my package is out for delivery?
A: Most carriers send automated delivery updates. You can track your shipment using the tracking number we provide once it ships.
Q: Can I combine multiple orders to save on shipping?
A: If your orders haven’t shipped yet, we may be able to combine them. Contact us as soon as possible and we’ll do our best to consolidate.
Q: Do you offer overnight shipping?
A: Yes, overnight shipping is available for in-stock items. Contact us for a quote and availability before placing your order.
Q: Can I add delivery instructions to my order?
A: Yes, you can add delivery notes at checkout or email us with specific requests. We’ll pass them along to the carrier if possible.
Q: Do you ship to Alaska, Hawaii, or U.S. territories?
A: Yes, we ship to all U.S. states and territories. Some shipping services may take longer depending on your location.
Q: How long does international shipping take?
A: International shipping typically takes 1–3 weeks depending on destination and customs. Expedited options are available for some countries.
Q: Do you offer curbside pickup or in-person visits?
A: Our facility is not set up for public retail visits or pickup. All orders are shipped from our warehouse.
Q: Do you offer delivery to PO Boxes?
A: Yes. Orders shipped via USPS can be delivered to PO Boxes. For UPS or FedEx, a street address is required.
Q: Will I receive a tracking number?
A: Yes. You will receive an email with tracking information as soon as your order ships.
Q: What should I do if my package is lost or delayed?
A: Contact us right away. We’ll help track the package and work with the carrier to resolve the issue or send a replacement if needed.
Q: How soon will my in-stock items ship?
A: In-stock items usually ship within 1–2 business days. You’ll receive tracking information once your order has been dispatched.
Q: Can you hold my order for delivery closer to my event date?
A: Yes. If you provide a preferred delivery window, we can hold and ship your order accordingly. Leave a note at checkout or email us after ordering.
Q: Will I be notified if an item is backordered?
A: Yes. If any item in your order is backordered, we’ll notify you by email with an estimated shipping timeframe or alternatives.
Q: Can I upgrade shipping after placing my order?
A: If your order hasn’t shipped yet, we can usually upgrade your shipping method. Contact us right away to request a quote.
Q: Can you ship to military APO/FPO addresses?
A: Yes. We ship to APO/FPO addresses via USPS. Delivery may take longer depending on the destination and military mail routing.
Q: What shipping services do you use?
A: We primarily use USPS and UPS for domestic and international shipping. You can choose your preferred method at checkout.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also log into your account to check status and tracking updates.
Q: Do you ship to Canada?
A: Yes. We ship to Canada via USPS and UPS. Shipping time varies depending on the method chosen and customs clearance.
Q: Can I request signature confirmation for delivery?
A: Yes, we can add signature confirmation to your shipment upon request. Let us know at checkout or contact us right after placing your order.
Q: Will I be notified when my backordered item ships?
A: Yes. We’ll send you an email with tracking information as soon as your backordered item ships.
Q: Do you offer Saturday delivery?
A: Saturday delivery may be available for certain UPS shipments. Contact us to request this upgrade before placing your order.
Q: Will my order arrive before my event?
A: We always aim to meet your event deadline. Please include the date during checkout or contact us so we can prioritize your order if needed.
Q: What happens if my package is returned to sender?
A: If your package is returned, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Q: Will my international order have tracking?
A: Yes. Most international shipments include tracking. We’ll email you the tracking number when your order ships.
Q: Do you offer local pickup?
A: We are an online-only business and do not offer local pickup at this time.
Q: How long does shipping to Australia usually take?
A: Shipping to Australia typically takes 7–14 business days, depending on the carrier and customs. Express options are available.
Q: Will customs delay my international order?
A: Customs can occasionally delay delivery. We include all required documentation, but exact timing depends on your country’s processing.
Q: Can I combine multiple orders into one shipment?
A: If your orders haven’t shipped yet, we can usually combine them. Contact us as soon as possible to request combined shipping.
Q: Can you delay shipping until I return from vacation?
A: Yes. Just let us know your desired ship date and we’ll hold your order until then.
Q: Can you ship to a P.O. Box?
A: Yes. We can ship to P.O. Boxes using USPS. UPS delivery requires a street address.
Q: What if I entered the wrong shipping address?
A: Contact us immediately. If your order hasn’t shipped, we can update the address. Once shipped, redirection may not be possible.
Q: Can I get delivery on a specific day?
A: We’ll do our best to time delivery for a target date, especially for events. Let us know your needs when placing your order.
Q: Do you provide shipping insurance?
A: Yes. Most shipments include insurance for lost or damaged items. Let us know if you need confirmation or extra coverage.
Q: Can I request expedited shipping for faster delivery?
A: Yes. You can select expedited shipping at checkout or contact us directly if you need faster service.
Q: Do you ship to Canada?
A: Yes. We ship to Canada via USPS and UPS. Shipping time varies depending on the method chosen and customs clearance.
Q: Do you provide delivery tracking?
A: Yes. You’ll receive a tracking number by email once your order ships. Let us know if you need help tracking your package.
Q: Can you ship to a hotel for an event?
A: Yes. We can ship to hotels, but be sure to include your name, arrival date, and the hotel’s full address when placing your order.
Q: Do you ship to APO or military addresses?
A: Yes. We ship to APO/FPO addresses via USPS. Delivery may take longer than standard domestic shipping.
Q: Will my package require a signature upon delivery?
A: Most orders do not require a signature. If your item is high value or you request signature confirmation, we’ll include it.
Q: Can I schedule delivery for a specific weekday?
A: We cannot guarantee delivery on a specific weekday, but we can adjust the shipping date to improve the chance of on-time arrival.
Q: How can I estimate shipping costs before checkout?
A: Add items to your cart and begin the checkout process. The shipping estimator will show rates based on your address and chosen method.
Q: Can I track an international shipment?
A: Yes. Most international orders include tracking, but updates may be limited once the package leaves the U.S.
Q: Can I ship to multiple addresses in one order?
A: Our system only supports one shipping address per order. For multiple addresses, please place separate orders or contact us for assistance.
Q: Do you offer Saturday delivery?
A: Saturday delivery may be available for certain UPS shipments. Contact us to request this upgrade before placing your order.
Q: Can I pick up my order in person?
A: We’re an online-only business and do not currently offer local pickup. All orders are shipped directly to your address.
Q: Do you ship to PO Boxes?
A: Yes. We can ship to PO Boxes using USPS. UPS and FedEx require a street address.
Q: Do you offer overnight shipping?
A: Yes, overnight shipping is available for in-stock items. Contact us for a quote and availability before placing your order.
Q: Will my package arrive before a specific date?
A: We do our best to meet delivery deadlines. Contact us with your event date and we’ll recommend the best shipping option.
Q: What shipping methods do you use?
A: We ship via USPS, UPS, and occasionally FedEx depending on the order and destination. You can choose your preferred method at checkout.
Q: Can I delay my shipment until a specific date?
A: Yes. Leave a note at checkout or contact us with your preferred ship date, and we’ll schedule it accordingly.
Q: Will customs fees apply to international orders?
A: Customs duties or VAT may apply depending on your country. These are the buyer’s responsibility and are not included in our shipping charges.
Q: Can I use my own UPS or FedEx account for shipping?
A: We’re unable to bill shipping to external accounts, but we’ll work with you to choose the best shipping option.
Q: What happens if my package is returned to sender?
A: If your package is returned, we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Q: Can I upgrade my shipping method after ordering?
A: If your order hasn’t shipped yet, we can usually upgrade the shipping. Contact us as soon as possible with your request.
Q: Can I use a different billing and shipping address?
A: Yes. Enter the shipping address during checkout and use your own billing address for payment.
Q: What shipping carriers do you use for international orders?
A: We typically use USPS for international shipments. For faster delivery or tracking, we may use UPS or FedEx by request.
Q: Will I receive a tracking number?
A: Yes. You will receive an email with tracking information as soon as your order ships.
Q: Can I request signature confirmation for delivery?
A: Yes, we can add signature confirmation to your shipment upon request. Let us know at checkout or contact us right after placing your order.
Q: Can I ship to a military APO/FPO address?
A: Yes. We ship to APO/FPO addresses via USPS. Be sure to include all necessary formatting for military mail delivery.
Q: Do you ship to Canada?
A: Yes. We ship to Canada via USPS and UPS. Shipping time varies depending on the method chosen and customs clearance.
Q: Will I be notified when my order ships?
A: Yes. We’ll send an email with tracking details as soon as your order ships.
Q: Can I request a shipping delay for vacation or travel?
A: Yes. Let us know your travel dates and we’ll hold your order or time the shipment accordingly.
Q: Do you offer weekend delivery?
A: USPS and some UPS services may deliver on Saturdays, but weekend delivery is not guaranteed. Contact us to confirm options.
Q: Do you ship to Australia?
A: Yes. We ship to Australia via USPS and UPS. Delivery time depends on the carrier and may be affected by customs processing.
Q: Can I pick up my order locally?
A: We’re an online-only retailer and do not offer local pickup. All orders are shipped directly to customers.
Q: What shipping options are available for rentals?
A: We ship rentals via UPS or USPS depending on your location and event date. Express shipping is available on request.
Q: How soon should I place a rental order before my event?
A: We recommend placing rental orders at least 4–6 weeks before your event to ensure availability and allow for shipping time.
Q: Can I get delivery on a specific date?
A: We can’t guarantee delivery on an exact date, but we’ll do our best to time the shipment to arrive close to your request.
Q: Do you offer free shipping?
A: We occasionally offer free shipping promotions. Otherwise, rates are based on your location and order weight.
Q: What if I receive someone else’s order by mistake?
A: Contact us right away with details and we’ll arrange a return label and get your correct order shipped promptly.
Q: Can I request discreet packaging?
A: We generally ship in plain packaging. If you have special concerns, let us know and we’ll do our best to accommodate.
Q: Do you ship to PO Boxes?
A: Yes. We can ship to PO Boxes using USPS. UPS and FedEx require a street address.
Q: What if my package was marked delivered but I didn’t receive it?
A: Check with neighbors and your local carrier. If it’s still missing, contact us and we’ll assist with a claim or replacement if needed.
Q: Do you ship worldwide?
A: Yes. We ship internationally to most countries. Delivery time and customs fees vary by destination.
Q: Can I request expedited shipping for a rush order?
A: Yes. We offer expedited shipping options. Contact us before placing your order so we can prioritize fulfillment and provide quotes.
Q: How are rentals shipped and returned?
A: We ship rentals to arrive 10–14 days before your event. You’ll return them after your event using the prepaid label provided.
Q: Can I ship my rental to a hotel or event venue?
A: Yes. Just provide the full shipping address including the name the reservation is under. We recommend confirming delivery policies with the venue.
Q: Do you offer shipping insurance?
A: Shipping insurance is available on request. It can cover lost or damaged packages during transit. Contact us before checkout if you'd like to add it.
Q: Can I schedule my rental return pickup?
A: You may schedule a pickup through your local carrier (UPS or USPS) or drop off at any authorized location. Let us know if you need help arranging it.
Q: What if I’m not home when my package is delivered?
A: Most carriers will leave the package or attempt re-delivery. If delivery fails, you can reschedule or pick it up from your local post office or carrier depot.
Q: Will customs fees apply to international orders?
A: Customs duties or VAT may apply depending on your country. These are the buyer’s responsibility and are not included in our shipping charges.
Q: What carriers do you use for U.S. shipping?
A: We ship via USPS, UPS, and FedEx depending on your order size, location, and delivery speed selected at checkout.
Q: Can I add a signature requirement to my shipment?
A: Yes. Contact us before your order ships and we can add signature confirmation for added security.
Q: Can you delay shipment until after my vacation?
A: Yes. Add a note at checkout or email us with your preferred shipping window and we’ll schedule accordingly.
Q: What if my package is returned as undeliverable?
A: We’ll contact you if a package is returned. You can choose to have it re-shipped (shipping fees may apply) or request a refund.
Q: Can you ship directly to my gift recipient?
A: Yes. Just enter the recipient’s address at checkout and we’ll ship directly to them. You can include a gift message as well.
Q: What if my order is delayed due to weather?
A: Weather-related delays are unfortunately outside our control. We’ll do our best to work with carriers to resolve issues quickly.
Q: Do you ship rental outfits to Canada?
A: Yes. We ship rentals internationally, including to Canada. We recommend ordering well in advance due to customs processing.
Q: Do you offer local pickup?
A: We are an online-only business and do not offer local pickup at this time.
Q: Will I receive tracking information when my rental ships?
A: Yes. You’ll receive an email with tracking details once your rental package has shipped.
Q: Can I reroute a package after it ships?
A: Contact the carrier directly for rerouting options. UPS and FedEx allow address changes for a fee; USPS options are more limited.
Q: Do you offer overnight delivery?
A: Yes. Overnight shipping is available for in-stock items. Contact us to confirm availability and pricing before ordering.
Q: Will I get a shipping notification when my order is sent?
A: Yes. You’ll receive an email with tracking details as soon as your order is shipped.
Q: Can I choose my shipping carrier?
A: We use USPS, UPS, and FedEx. Let us know if you prefer a specific carrier and we’ll do our best to accommodate.
Q: Will my rental arrive before my event?
A: Rentals are shipped to arrive 10–14 days before your event. Please try everything on right away in case any replacements are needed.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping rates and delivery times vary depending on location and selected service.
Q: Can I choose a different shipping speed after ordering?
A: If your order hasn’t shipped yet, contact us to upgrade shipping. Additional fees may apply.
Q: Do I need to be home to sign for delivery?
A: Most orders do not require a signature. For high-value packages or on request, we can add signature confirmation.
Q: Will customs delays affect my international order?
A: International orders may be delayed by customs. We recommend ordering well in advance to allow for processing time.
Q: Do you ship to APO or FPO addresses?
A: Yes. We ship to military addresses via USPS. Please allow extra time for delivery.
Q: Will I be notified if an item is out of stock?
A: Yes. We’ll email you right away if an item in your order is unavailable and provide options for substitution or refund.
Q: Can I include delivery instructions with my order?
A: Yes. Use the note section at checkout to include any delivery instructions. We’ll pass them along to the carrier when possible.
Q: What happens if my rental arrives early?
A: Rentals are sent to arrive about 10–14 days before your event, giving you time to try everything on and request changes if needed.
Q: Will I be charged duties or VAT for international orders?
A: Import taxes and duties are determined by your country. We do not collect them, and you may need to pay on delivery.
Q: What carriers do you use for international shipping?
A: We ship international orders via USPS, UPS, and FedEx, depending on the destination and selected shipping method.
Q: Can I schedule delivery for a specific date?
A: We can’t guarantee exact delivery dates, but we’ll do our best to time the shipment based on your request.
Q: Can I request signature confirmation for delivery?
A: Yes, we can add signature confirmation to your shipment upon request. Let us know at checkout or contact us right after placing your order.
Q: Do you offer shipping insurance?
A: Shipping insurance is available on request. It can cover lost or damaged packages during transit. Contact us before checkout if you'd like to add it.